Privacy Policy – DREAMHOUSE REALTY
Privacy Policy – DREAMHOUSE REALTY
DREAMHOUSE REALTY respects the privacy of our clients and is committed to keeping your personal information accurate, confidential, secure, and protected. We have adopted the following Privacy Policy to ensure that we continue to meet this commitment.
Overview
The following sections, read together, comprise our Privacy Policy:
- Introduction
- The Ten Principles of Privacy
- Application of the Ten Principles
- The Kind of Information We Collect
- How We Use Your Information
- When We Are Permitted to Disclose Your Information
- With Whom We May Share Your Information
- How We Safeguard Your Information
- Website Security
- Accessing and Amending Your Information
- Opting Out
- Anonymous Information and “Cookies”
- Questions, Concerns, and Complaints
Introduction
DREAMHOUSE REALTY operates as a real estate brokerage serving clients in Alberta and across Canada. Our licensed real estate professionals provide services including, but not limited to, buying, selling, leasing, and advising on residential and commercial properties.
In the course of providing these services, we may collect personal information about clients with their knowledge and consent.
“Personal Information” means information about an identifiable individual. This may include, without limitation:
- Name, address, and contact details
- Financial information (e.g., income, mortgage pre-approval status)
- Identification details
- Property preferences and requirements
- Information about family circumstances relevant to a real estate transaction
Personal Information does not include business contact information such as a person’s name, title, business address, or telephone number when used in a professional capacity.
During real estate transactions, we may share information with parties directly involved in the process (e.g., lenders, lawyers, inspectors, regulators, or listing services).
Our Privacy Policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy laws, including the Personal Information Protection Act (PIPA).
We have appointed a Privacy Officer to oversee compliance with this policy.
The Ten Principles of Privacy
We follow these ten principles:
- Accountability
- Identifying Purposes
- Consent
- Limiting Collection
- Limiting Use, Disclosure and Retention
- Accuracy
- Safeguards
- Openness
- Access
- Challenging Compliance
Application of the Ten Principles
Principle 1 – Accountability
DREAMHOUSE REALTY is responsible for all personal information under its control, including information shared with third parties for transaction purposes.
Principle 2 – Identifying Purposes
We identify why we collect your personal information before or at the time of collection, typically within service agreements, listing contracts, or purchase agreements.
Principle 3 – Consent
We obtain your consent to collect, use, or disclose your personal information.
Consent may be express or implied and may be withdrawn at any time (subject to legal or contractual limitations). In certain cases, we may collect or disclose information without consent where permitted or required by law.
Principle 4 – Limiting Collection
We only collect information necessary to provide real estate services and do so by fair and lawful means.
Principle 5 – Limiting Use, Disclosure and Retention
We use or disclose personal information only for the purposes for which it was collected unless you consent otherwise. Information is retained only as long as necessary to meet those purposes or legal requirements.
Principle 6 – Accuracy
We strive to keep your personal information accurate and up to date. You may request corrections if needed.
Principle 7 – Safeguards
We protect personal information using appropriate physical, administrative, and technological safeguards.
Principle 8 – Openness
We make our privacy practices available to clients through our website and upon request.
Principle 9 – Access
You may request access to your personal information. We will respond promptly unless restricted by law.
Principle 10 – Challenging Compliance
You may contact our Privacy Officer with any concerns. We have procedures in place to investigate and respond to complaints.
The Kind of Information We Collect
We collect personal information to:
- Provide real estate services
- Facilitate buying, selling, or leasing property
- Communicate with you about listings, offers, and transactions
- Recommend properties or services suited to your needs
We may also inform you about services or opportunities that may be relevant to you.
We do not collect personal information from our website unless you provide it voluntarily.
How We Use Your Information
We use personal information to:
- Communicate with you regarding real estate services
- Prepare and complete transaction documents
- Coordinate with professionals such as lawyers, lenders, inspectors, and appraisers
- Monitor service quality and client satisfaction
We will not use your information for new purposes without your consent.
When We Are Permitted to Disclose Your Information
We keep your information confidential except:
When Authorized by You
We share information with your consent to complete real estate transactions.
When Required by Law
We may disclose information to comply with legal obligations, court orders, or regulatory requirements.
When Permitted by Law
Certain circumstances (e.g., fraud prevention or emergencies) may allow disclosure without consent.
With Whom We May Share Your Information
Within DREAMHOUSE REALTY
Only authorized employees, agents, and brokers access your information on a need-to-know basis.
Affiliates and Service Providers
With consent, we may share information with affiliates or trusted partners assisting with services (e.g., mortgage professionals, inspectors, or marketing platforms).
Third-Party Suppliers
We may provide necessary information to third parties involved in transactions (e.g., legal professionals, MLS systems). These parties must protect your information.
Business Transfers
Your information may be transferred in connection with a sale, merger, or restructuring of the business.
How We Safeguard Your Information
We use:
- Secure filing systems
- Restricted access controls
- Secure digital systems and encryption where appropriate
We may also verify your identity before discussing your information.
Website Security
Our website may contain links to third-party websites. DREAMHOUSE REALTY is not responsible for their privacy practices.
Accessing and Amending Your Information
You may request access to your personal information or request corrections by contacting our Privacy Officer in writing.
Opting Out
You may opt out of receiving promotional communications or sharing of your information (where applicable) by contacting our Privacy Officer.
Anonymous Information and Cookies
We may collect non-identifiable website data such as:
- IP address
- Pages visited
- Usage statistics
This is used to improve our website.
Cookies
Cookies help us improve functionality but do not identify you personally. You may disable cookies, though some features may not work properly.
Questions, Concerns and Complaints
If you have questions or concerns about your personal information or this Privacy Policy, please contact:
Privacy Officer
Guriqbal Chahal
DREAMHOUSE REALTY
2000 Pegasus Rd NE, Calgary AB T2E 8K7
Phone: 403-966-6072
Email: Guriqbal@dreamhouserealty.ca